1 reviews | Active since Sept 2014
Just gets worse and worse
<p>I never had problems with Takealot until this year. Firstly I ordered three items of which two had to be ordered from a supplier.I noticed a few days later the one is suddenly in stock again but my order still shows they are waiting on the supplier. I phoned and they only then realised they could complete my order. Is it so difficult to keep an eye on stock levels and to immediately allocate stock to orders as the stock arrives?Then the courier doesn't come the day promised because apparently I was unavailable. I WAS THERE ALL DAY! Why do you want my cell phone number if you don't use it??</p> <p> </p> <p>Next order - receive a broken item. Return it. Receive another broken one. Complain on here as you are clearly wasting my time. Get told by Kim she will make sure to order the replacement etc. Phone a week later and they haven't even logged the return item as received by the warehouse. Dane hardly knows whats going on. He orders the replacement so long seeing as Kim did not. Another week later and I am still waiting for an item ordered a month ago. Phone this week and I end up with someone who can barely speak proper English. Says it is my fault because I used standard shipping. I ordered it a month ago so standard shipping would have been fast enough, why should I pay extra shipping just to get a working item from you which I ordered long ago?? Pathetic. You obviously cannot handle this business anymore. Why is no priority being given to my complaints? And now I receive it next week and I am probably supposed to be happy with that **** service.</p>
