MK
Mr K
1 reviews | Active since Dec 2010
30 Oct 2015, 15:27
Just can't get delivery sorted
I ordered bulk box of pampers nappies size 5 earlier this week. Promised delivery on Wed, it's now Friday afternoon and still nothing. Nanny home ALL day and courier keep \rescheduling"- nobody calls and certainly nobody tried to deliver.<br> <br> Jessica from your call centre has been great and helpful but it has STILL not been sorted out by your couriers (sky net). I asked that it be delivered today before 12 noon..i get a call at 3pm saying that courier can't make 12 noon delivery today - no ****?!?!<br> <br> so now what???? Don't promise delivery on Wednesday if you can't do it. SOOOOOO underwhelmed and annoyed. Order number: ***"""
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takealot.com's replyOfficial
30 Oct 2015, 16:11Hello adrianka,
Shopping with us should be a simple matter of placing your order and receiving it. We're sorry that this hasn't been the case for you and that it's been such a hassle trying to get this resolved. We've assigned this matter to our complaints team and they'll liaise with the relevant courier branch to get this straightened out ASAP.
We kindly ask that you give them a little bit of time to make contact with the relevant parties to get a bit more insight into the situation. They'll then be in touch to assist and will make sure your parcel is delivered to you soonest.
Sincerely,
takealot.com
Shopping with us should be a simple matter of placing your order and receiving it. We're sorry that this hasn't been the case for you and that it's been such a hassle trying to get this resolved. We've assigned this matter to our complaints team and they'll liaise with the relevant courier branch to get this straightened out ASAP.
We kindly ask that you give them a little bit of time to make contact with the relevant parties to get a bit more insight into the situation. They'll then be in touch to assist and will make sure your parcel is delivered to you soonest.
Sincerely,
takealot.com
takealot.com's reply30 Oct 2015, 16:11
Official
Hello adrianka,
Shopping with us should be a simple matter of placing your order and receiving it. We're sorry that this hasn't been the case for you and that it's been such a hassle trying to get this resolved. We've assigned this matter to our complaints team and they'll liaise with the relevant courier branch to get this straightened out ASAP.
We kindly ask that you give them a little bit of time to make contact with the relevant parties to get a bit more insight into the situation. They'll then be in touch to assist and will make sure your parcel is delivered to you soonest.
Sincerely,
takealot.com
Shopping with us should be a simple matter of placing your order and receiving it. We're sorry that this hasn't been the case for you and that it's been such a hassle trying to get this resolved. We've assigned this matter to our complaints team and they'll liaise with the relevant courier branch to get this straightened out ASAP.
We kindly ask that you give them a little bit of time to make contact with the relevant parties to get a bit more insight into the situation. They'll then be in touch to assist and will make sure your parcel is delivered to you soonest.
Sincerely,
takealot.com