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VV
Veruschka V

1 reviews | Active since Feb 2019

19 Apr 2023, 08:49

Just avoid takealot and its failures

Just do yourself a favour and avoid a guaranteed headache by shopping anywhere else except Takealot. Not sure if the system crashed or they suffered mass retrenchments, but service has deteriorated rapidly since 2021. Communication is a myth. The app states items will be delivered on a past date and no updates or communication given, you wait and wait and wait and hope they will be in the mood to perhaps also attend to you and your order and perhaps just ship it and deliver it or perhaps just have the decency to communicate a delay instead of sticking to delivery dates they realize they won’t be able to make and not caring about making a customer wait indefinitely and then hiding without any answers or attempts at rectification. Second time this has happened. First time I gave them the benefit of the doubt, but the frustration after paying and then having to beg for your things has become too ridiculous now. Even Amazon delivers faster and communicates non-stop and that is international and very soon they will be up and running in SA hopefully teaching some valuable lessons about service delivery and customer service.

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VV
Veruschka V's update19 Apr 2023, 11:35
Reviewer Update
Now one of the items, without ever having left the warehouse in the first place, was allegedly “lost in transit” and is nowhere to be found and the remainder of the products, somewhere, no one can tell me when or where or with who or whether it is being auctioned off somewhere in a garage. Called Call Center only to hear nothing was actually lost, it was damaged and again, no idea where the remainder of a R3k order is. “Maybe” it will be delivered, “maybe” not, we will have to see “if and when and take it from there” they say…this is service people, so blessed!