Jeronimo playside swing

Ordered itam from Takealot, first delivery date on order 02/12/2019 then 05/12/2019 before 17h00, were supposed to take item to Bloemfontein on 06/12/2019 but didn't received anything yet, had to cancel trip on 06/12/2019 due to no delivery, send message in fb messenger, they reply will come back, nothing yet, try to phone Customer Care, three times hold the line for 30 min+, no reply, that Customer Care number is a joke Order number ***1