It's pathetic I've had y account locked over ten times this year and have to go through a whole process to get it fixed

It's pathetic I've had y account locked over ten times this year and have to go through a whole process to get it fixed. I have 2 factor authentication and I keep getting told there's suspicious activity on my account so it's been blocked. This is even with me just logging on to browse not actually order. I then have to go through a lengthy process of constantly changing my password and then having to wait for them to unblock it only for it to happen again about a week later. The current agent I'm dealing with K.Tabassum sent me a reset password link and said to change it. I did and emailed back advising and then more than a day later she emails me again saying change your password clearly not even reading my email. I have had enough! I asked for this to be escalated months ago to find out the cause so it doesn't constantly happen and nothing is being done. Fix this now