Its been more than a month since ive returned my UPS

I logged a return for my ups on 7 January 2024 It was collected on the 8th and since the 9th it kept showing "awaiting transit to supplier" The reason i returned it is because it started making noises when charging and i dont want a battery exploding on me.

Since nothing changed on the tracking, I have been in contact with Takealot via email numerous times to find out what is happening...mainly because the return keeps showing "awaiting transit to supplier" On 14 jan they told me it reached the supplier, then they told me it would take 21 days to evaluate it, then they said the supplier said the warranty is over (propably because they took too long to deliver it to them (when i returned it there was only a few days left on the warranty)

I then told them in the last email they could just return it back to me if its not going to be replaced or refunded.

Im yet to get any response back.

Yesterday 7 FEB i receive an email notification saying the ups has been delivered to the supplier, and for the first time the tracking status on my app also changed from "awaiting transit to supplier" to "product received at merchant" and this after it was collected on 8 JAN already..AND after they told me it was delivered to the supplier in an email on 14 JAN.

SO WAS I **** TO ON THE EMAILS WHEN THEY TOLD ME ITS AT THE SUPPLIER??

DID IT TAKE THEM AN ENTIRE MONTH JUST TO SEND IT TO THE SUPPLIER??

In 5 years buying from Takealot, ive never had an issue with a return,the longest any return took before was 5 days even when being evaluated.

Amazon will be in the country soon. I think they should get their act together if they don't want to lose customers because lately I've heard many complaints about returns at Takealot which never was the case in the past and this time im having issues for the first time as well.