ITEMS TO BE REPLACED - ********* PRACTICE AND DISGUSTED WITH RETURNS SERVICE RECIEVED.

I purchased a set of 3 x travel suitcases from Takealot at the beginning of this month. When the product arrived, it was not packaged correctly and merely had a tracking sticker on it for delivery purposes.

The bags were scratched, broken and filthy and one of the bags had beach sand in it. These items were surely used and second hand. I then proceeded to take photographs of the items and logged a complaint and a return. I then requested that my order be replaced.

The driver collected the set of 3 bags from my house (Driver - ***) took a picture of all 3 bags fitting into each other, i signed and he left.

When tracking my return to enquire about when it will be replaced, i was greeted with a message stating "missing accessories.

I have logged email after email, made numeourous calls and spoken to one too many consultants and nobody can assist me or advise me what is going on.

Furthermore, your billing system says i purchased blue bags when infact i purchased black bags and i have the pictures to prove as such.

I really want this matter attended to as it is almost a week since return with no feedback. I have ewasted my airtime stating the same thing over and over and nobody knows anything.

Please contact me for these pictures or log into my profile and you will find all my calls and emails. This is extremely ********* and whatever ***** you have going on in your warehouse i wont accept. All 3 of thtese bags were replaced. I advised them to go find the bags in the warehouse and open it up, and still nothing.

Please advise urgently or i will escalate this matter higher up on your board.

Thanks Monique Pasqualle-Arendse Director: HR CARTEL PTY LTD