Items not received from Takealot

It offers a great service and I have been using it for sometime now. The biggest issue I had with them was when they sent me an incomplete order and instead of them sending the rest of what I ordered, they asked me to go online and process a request to return what the item I received so that they can send me the resend the rest of the order.

This puzzled me and I ended up to putting a claim because it was just a rigorous process. I still want to know why they just couldn't send me the other items which were still outstanding. It has been months and I still haven't received my outstanding order.