Items ******/Lost During Return & Appalling Customer Service

I recently purchased a two-item bundle from Takealot. I needed to return one of the items, but because it was a bundle, I returned both. A driver collected the packages, but when I checked the return status, I was shocked to see it marked as having missing components.

It appears the driver or warehouse staff tampered with one of the boxes, lost the manual, and completely misplaced—or stole—the baby video monitor. The driver only marked one package upon collection, which either caused massive warehouse confusion or was a deliberate attempt to take the item.

I reported this to their support department almost a week ago. Despite promises that they would get back to me, there has been absolutely no movement, and they are simply ignoring the matter.

By allowing anyone to act as a delivery driver rather than using established, solid courier companies, Takealot seems to have lost total control over its logistics. As a customer, I no longer have any confidence that my orders or returns will be handled securely.

I cannot recommend Takealot.com anymore. I highly suggest using Amazon instead—they have grown significantly in South Africa, use reliable couriers like The Courier Guy, and don't require high-value orders just to get free delivery. Takealot seems to just take, take, take... a lot, and has forgotten how to service its loyal clients. Choose safer, better ways to shop.