Items damaged during delivery

Extremely unhappy with the delivery service. Ordered a faux kingsize white headboard. First delivery was damaged. A month later, the delivery was replaced, product and packaging more damaged than the first delivery. End result, I get told they are no longer in stock so I'll have to settle for a credit. I don't want credit, I want a refund but that is not possible because I have already selected that the product be replaced, not knowing it is now out of stock. Getting to talk to somebody about it is almost impossible. I have been purchasing from them for years, but I think it's time to move on