Item seems to be used

I received my package today and when checking I noticed the items packaging had already been opened, it also looked to me that the item had previously been used as it had some wear&tear?? I feel like I have received a used item...<br> <br> I did call them and a very friendly lady told me they would exchange it for me free of charge, no cost to me. Problem is, this will cost me time!<br> <br> Thing is, they shouldn't be selling or sending anybody stuff that isn't correctly packaged/has wear&tear indications on it.<br> <br> I am not complaining about their return policies, but rather their quality control... I dont have time to wait on them to exchange a product for me so I am not really interested in returning the unit, it should have been done right the first time!!<br> <br> I also noticed all the complaints this company got in just 1 day, so I would think twice before shopping at [URL Removed] again!<br> <br> I am not accusing anybody of any wrong-doing, I am just trying to convey my experience.