item return

On the 22nd July I bought a JVC - 43" Full HD, got an sms stating that they will deliver it on the 3rd August 2020. on the 3rd they delivered the wrong item and I called them & logged a return immediately. Product JVC - 43" Full HD Order Delivered 2020-08-03 Return Requested 2020-08-03 Reason For Return The product is not what I ordered or not as described Quantity 1 Preferred Action : Replace this item Comments : you delivered the wrong item Return Method : Collect

On the same day I even spoke to Nicholus klaaste who told me that they will collect the wrong item they delivered on 06/08/2020 and they will even delivery the item I bought on the same date, to my surprise the delivery guys only come here for collection not to deliver my TV. Nicholus Klaaste (takealot.com) Aug 3, 2020, 12:14 PM GMT+2 Good day, Refiloe,

Thank you for calling.

Please accept our apologies for the inconvenience with your delivery.

Kindly be advised, this case is now escalated with the courier team.

An update shall soon follow.

Kind Regards, Nicholus Klaaste.

Yesterday I spoke to thobela nkwali who told me that she will send an email to the replacement team for my order and they will contact me on the same day but I have not received a call or an sms from anyone.

this morning I called again, Spoke to Mary-Ann Phiri who said my item is not yet at the warehouse and said I requested that Takealot should refund me and not replace my item which is incorrect as I did mention that I need a replacement not credit.

I'm not willing to for over 14days for the item that I bought, Takealot's customer service is very poor and they do not deliver as per their promise.

their customer service officers don't know what they are doing as they over promise and under deliver.