1 reviews | Active since Aug 2011
Item removed from Promotion mid-day + bad service
7th December - 9:43am<br> I added a few things to My Cart for Christmas shopping. This included a toy which was on promotion from R349 to R181. I asked my wife to add the 2 things she needed as well before I checked out. At 9:54 she sent me a message saying she was done. I proceeded to payment and i noticed the amount was very high and upon checking I saw the toy price was back at R349.<br> <br> I then contacted takealot via email and received a response from Johanes Galela saying he apologises and will check with the technical department. <br> <br> On 8th December I get this email from Johanes<br> \The best option would be to lookout for daily deals. We really cannot compensate you for not being able to purchase an item
We apologise for the poor feedback you were given w.r.t. the price change of this product. The item you are referring to was part of our Daily Deals offer on Monday. All our daily deals have a stock limit and the offer may therefore expire before the end of the day if the allocated deals quantity has sold out. When a daily deal sells out and we still have regular stock left of the particular item, the item will still be available for purchase, but at the regular price, as in the case with the toy you intended to purchase. We are only able to reserve a deals item for you at the deals price once the order has been placed and payment has been received. Having the item in your cart does not secure it at the deals price for you.
We've instructed our complaints team to give you a call to address any further questions you may have w.r.t. our daily deals terms and conditions. They'll also address the poor feedback you received with the agent in question and provide him with the necessary coaching.
Kind Regards,
takealot.com
We apologise for the poor feedback you were given w.r.t. the price change of this product. The item you are referring to was part of our Daily Deals offer on Monday. All our daily deals have a stock limit and the offer may therefore expire before the end of the day if the allocated deals quantity has sold out. When a daily deal sells out and we still have regular stock left of the particular item, the item will still be available for purchase, but at the regular price, as in the case with the toy you intended to purchase. We are only able to reserve a deals item for you at the deals price once the order has been placed and payment has been received. Having the item in your cart does not secure it at the deals price for you.
We've instructed our complaints team to give you a call to address any further questions you may have w.r.t. our daily deals terms and conditions. They'll also address the poor feedback you received with the agent in question and provide him with the necessary coaching.
Kind Regards,
takealot.com