ITEM PAID FOR BUT NOT DELIVERED BY TAKEALOT

I ORDERED AND PAID FOR SEVERAL ITEMS ON 15 NOV 2023 ON ORDER # ***. THE ORDER WAS DELIVERED ON 23 NOV 2023 AND RECEIVED BY MY WIFE. ONE ITEM (Heartdeco Expandable Kitchen Drawer Cutlery Organizer - COST R340) WAS NOT INCLUDED IN THE PARCELS THAT WERE DELIVERED. IT IS NOT AN ISSUE OF THE VALUE OF THE ITEM BUT THE CONCERN THAT IT IS A RECURRING ISSUE. I HAVE LEFT IT PREVIOUSLY, BUT IT IS NOW A REAL CONCERN THAT CUSTOMERS' MONEY IS BEING TAKEN FOR A PRODUCT AND YET THE PRODUCTS ARE NOT DELIVERED. THIS IS THEFT. I HAVE TRIED TO REACH AN AMICABLE RESOLUTION WITH TAKEALOT BUT KEEP RECEIVING EMAILS REQUESTING MORE INFORMATION, SUCH AS THE "S" NUMBER OF THE BOX THAT THE ITEM WAS SUPPOSED TO HAVE BEEN IN. HOW DO I PROVIDE THE "S" NUMBER OF A BOX IF I NEVER RECEIVED IT? THIS HAS HAPPENED BEFORE WHERE AN ITEM HAS BEEN MISSING FROM A DELIVERY. I HAVE ALSO SPOKEN TO SEVERAL RELATIVES AND FRIENDS THAT HAVE ALSO EXPERIENCED THE SAME ISSUES WITH TAKEALOT DELIVERIES. I HAVE TRIED TO REACH AN AMICABLE RESOLUTION WITH TAKEALOT BUT KEEP RECEIVING EMAILS REQUESTING MORE INFORMATION, SUCH AS THE "S" NUMBER OF THE BOX THAT THE ITEM WAS SUPPOSED TO HAVE BEEN IN. HOW DO I PROVIDE THE "S" NUMBER OF A BOX IF I NEVER RECEIVED IT? I WAS ENGAGED IN SEVERAL EMAIL CONVERSATIONS WITH THE CUSTOMER SERVICES DEPARTMENT, BUT IT WAS A COMPLETE WASTE OF TIME. THE CONSULTANT INSINUATED THAT I WAS DISHONEST FOR REPORTING AN ITEM THAT WAS NOT DELIVERED. I REQUESTED THAT A DIRECTOR OF TAKEALOT CONTACT ME, BUT THAT REQUEST HAS BEEN IGNORED SEVERAL TIMES.