PG
Pinni G
1 reviews | Active since Jul 2009
28 Mar 2015, 21:21
Item not yet delivered after 12 days
Ordered an item on 16 March which said delivery within 5-7 days. Been 16 and still no delivery. Also emailed multiple times with the latest reply on 25/03 saying that it'd leave the warehouse on 26/03<br> <br> Still no delivery or any communication<br> <br> This is beyond unnacceptable
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takealot.com's replyOfficial
29 Mar 2015, 09:22Hello ponchg007,
We're really sorry for the bad experience & it's indeed not acceptable. We did a very big system update around the same time you placed your order & it's unfortunately caused a few issues with some orders. We assume this could've affected your order as well, but we should've been able to get it straightened out by now if you've mailed us about it.
We're sorry for not doing so & for the poor communication as well. We'll get our complaints team onto this & get the issue sorted out as quickly as possible.
Sincerely,
takealot.com
We're really sorry for the bad experience & it's indeed not acceptable. We did a very big system update around the same time you placed your order & it's unfortunately caused a few issues with some orders. We assume this could've affected your order as well, but we should've been able to get it straightened out by now if you've mailed us about it.
We're sorry for not doing so & for the poor communication as well. We'll get our complaints team onto this & get the issue sorted out as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply29 Mar 2015, 09:22
Official
Hello ponchg007,
We're really sorry for the bad experience & it's indeed not acceptable. We did a very big system update around the same time you placed your order & it's unfortunately caused a few issues with some orders. We assume this could've affected your order as well, but we should've been able to get it straightened out by now if you've mailed us about it.
We're sorry for not doing so & for the poor communication as well. We'll get our complaints team onto this & get the issue sorted out as quickly as possible.
Sincerely,
takealot.com
We're really sorry for the bad experience & it's indeed not acceptable. We did a very big system update around the same time you placed your order & it's unfortunately caused a few issues with some orders. We assume this could've affected your order as well, but we should've been able to get it straightened out by now if you've mailed us about it.
We're sorry for not doing so & for the poor communication as well. We'll get our complaints team onto this & get the issue sorted out as quickly as possible.
Sincerely,
takealot.com