NB
Nadine B
1 reviews | Active since Dec 2015
07 Dec 2015, 08:55
ITEM NOT IN STOCK
I ordered the sunbeam travel iron and delivery was supposed to be on the 8th. On the 7th they email me to say they have cancelled my order because the item is no longer in stock. This has happened to me three times already on this site. No one ever phones back to follow up on complaints. It is disgusting!!<br> <br> Nothing gets done about this poor service and no one bothers to fix it. They are still selling the item on their site. How is that even possible? <br> <br> They haven't even said when I will receive my money back.
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takealot.com's replyOfficial
07 Dec 2015, 14:43Hello nadinebez,
We do our best to ensure that the details we list on our website are a true reflection of the actual availability of the product advertised. We largely rely on information shared with us by our supplier and regrettably this information was not updated timeously. We apologise for the disappointment this has caused as well as the confusion created by not removing the item immediately when it sold out. We have brought this to the attention of the relevant department to address and correct ASAP.
Our complaints team has reached out to you via e-mail to assist with this matter further. We've also confirmed with our finance team that a refund has been successfully processed to your credit card.
Sincerely,
takealot.com
We do our best to ensure that the details we list on our website are a true reflection of the actual availability of the product advertised. We largely rely on information shared with us by our supplier and regrettably this information was not updated timeously. We apologise for the disappointment this has caused as well as the confusion created by not removing the item immediately when it sold out. We have brought this to the attention of the relevant department to address and correct ASAP.
Our complaints team has reached out to you via e-mail to assist with this matter further. We've also confirmed with our finance team that a refund has been successfully processed to your credit card.
Sincerely,
takealot.com
takealot.com's reply07 Dec 2015, 14:43
Official
Hello nadinebez,
We do our best to ensure that the details we list on our website are a true reflection of the actual availability of the product advertised. We largely rely on information shared with us by our supplier and regrettably this information was not updated timeously. We apologise for the disappointment this has caused as well as the confusion created by not removing the item immediately when it sold out. We have brought this to the attention of the relevant department to address and correct ASAP.
Our complaints team has reached out to you via e-mail to assist with this matter further. We've also confirmed with our finance team that a refund has been successfully processed to your credit card.
Sincerely,
takealot.com
We do our best to ensure that the details we list on our website are a true reflection of the actual availability of the product advertised. We largely rely on information shared with us by our supplier and regrettably this information was not updated timeously. We apologise for the disappointment this has caused as well as the confusion created by not removing the item immediately when it sold out. We have brought this to the attention of the relevant department to address and correct ASAP.
Our complaints team has reached out to you via e-mail to assist with this matter further. We've also confirmed with our finance team that a refund has been successfully processed to your credit card.
Sincerely,
takealot.com