ITEM NOT DELIVERED BUT STATUS CHANGED TO DELIVERED

I placed an order which needed to be sent to a family member in another town. Takealot delivery team changed the status on my delivery without delivering the item. I called takealot to make them aware that my family member had not recived the item. They since have been sending me emails there's a long trail of email where they keep asking me if someone did not receive the item on our behalf and I keep making them aware that I would not know because the courier people did not come to our home. To date and now we are on the third week they still insist that the parcel was delivered, and they do not have any regard for my feelings or my opinion. I wish they could refund my money.