Item never worked - upset child

<p>In December I returned a unicorn dream light that didnt ever work, my daughter was so excited to receive it and since it was returns asks me daily where her horse is. When I filled in the return I opted for replace, they sent me an email out of stock profile credited. They do not give an expected time of when they will have stock etc.... no I must try to explain to a 3 year old that she isnt getting her horse back. They really do no go out of there way to offer good customer serivce.</p>