Item never delivered, but must still wait for refunds

<p>I placed 2 orders for Xbox live vouchers on 28 September. The item description said that the codes would be delivered via email and I took screenshots of this. The items never arrived. I phoned through and they said they have to deliver the items. On Friday, I still had no word regarding the delivery of the items so I decided to cancel both items and received email acknowledgement of this. I phoned through again now and asked why I have not been refunded on 1 order, but refunded for the other. I was informed that my one item was with the courier after I had already requested a return and refund - the items had not left the warehouse and now I'm still waiting.</p> <p> </p> <p>Firstly, the takealot site had the wrong delivery method listed. It was supposed to be an emailed voucher code but instead they wanted to deliver the item.</p> <p> </p> <p>Secondly, the item was supposed to be delivered by Thursday 29 September and when phoning on Friday 30 September, not deliveries or the support desk could tell me when the items would be delivered.</p> <p> </p> <p>Thirdly, I processed a return for both orders. The first order was returned, the second order has not been returned.</p> <p> </p> <p>Overall, I'm getting items delivered quicker via the UK than I am with Takealot so I've just about lost all my confidence in your brand.</p>