LG
Lance G
1 reviews | Active since Nov 2014
21 Dec 2015, 14:30
Item missing from order. Unresolved after 4 weeks
placed an order for a number of items on 17 Nov, incl 2 LED PC monitors. Order was delivered (minus 1 monitor) on 3 Dec. Numerous calls to the call centre have resulting in nothing but meaningless \escalations"and promises that a replacement monitor would be delivered"
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takealot.com's replyOfficial
21 Dec 2015, 16:20Hello istari6,
Our complaints team has looked into the issues you've experienced with this order as it shouldn't have been such a hassle to correct this matter. Regrettably we've found that your replacement order was not processed as promised, which led to the outstanding monitor not being delivered to you. We're very disappointed with the manner in which this matter was dealt with and assure you that the necessary disciplinary action will be taken with the agents involved.
We'd really like to make up for this unpleasant experience as this situation should never have escalated to this point. Our complaints team has not been able to reach you by phone to address this matter with you. They've sent you an e-mail to confirm a suitable time to call you again.
We ask that you please reply at your soonest convenience so that we can further assist with this matter.
Sincerely,
takealot.com
Our complaints team has looked into the issues you've experienced with this order as it shouldn't have been such a hassle to correct this matter. Regrettably we've found that your replacement order was not processed as promised, which led to the outstanding monitor not being delivered to you. We're very disappointed with the manner in which this matter was dealt with and assure you that the necessary disciplinary action will be taken with the agents involved.
We'd really like to make up for this unpleasant experience as this situation should never have escalated to this point. Our complaints team has not been able to reach you by phone to address this matter with you. They've sent you an e-mail to confirm a suitable time to call you again.
We ask that you please reply at your soonest convenience so that we can further assist with this matter.
Sincerely,
takealot.com
takealot.com's reply21 Dec 2015, 16:20
Official
Hello istari6,
Our complaints team has looked into the issues you've experienced with this order as it shouldn't have been such a hassle to correct this matter. Regrettably we've found that your replacement order was not processed as promised, which led to the outstanding monitor not being delivered to you. We're very disappointed with the manner in which this matter was dealt with and assure you that the necessary disciplinary action will be taken with the agents involved.
We'd really like to make up for this unpleasant experience as this situation should never have escalated to this point. Our complaints team has not been able to reach you by phone to address this matter with you. They've sent you an e-mail to confirm a suitable time to call you again.
We ask that you please reply at your soonest convenience so that we can further assist with this matter.
Sincerely,
takealot.com
Our complaints team has looked into the issues you've experienced with this order as it shouldn't have been such a hassle to correct this matter. Regrettably we've found that your replacement order was not processed as promised, which led to the outstanding monitor not being delivered to you. We're very disappointed with the manner in which this matter was dealt with and assure you that the necessary disciplinary action will be taken with the agents involved.
We'd really like to make up for this unpleasant experience as this situation should never have escalated to this point. Our complaints team has not been able to reach you by phone to address this matter with you. They've sent you an e-mail to confirm a suitable time to call you again.
We ask that you please reply at your soonest convenience so that we can further assist with this matter.
Sincerely,
takealot.com