1 reviews | Active since Jun 2013
Item in bundle missing and agent says out of stock
I placed an order on unboxed deals from takealot. Order number ***. Leapfrog bundle read with me scout AND alphapup pink. The delivery came today. With only one item. The read with me scout. I was shocked and thought the delivery team forgot to give the other box. I called the takealot call Centre about 45 mins ago and the guy promptly informed me the alphapup pink was out of stock. This is ridiculous and ********* how can you sell 2 items as a bundle when one is out of stock. He then informed me I have to return the other item and then they can figure out what happened. Which doesn't even make any sense. And why should I return it when I want the item and that is why I ordered it! And how can he lie and say it's out of stock when firstly the bundle was still on sale two days after I purchased it and secondly the alphapup is right now available on takealot in both pink and green. I don't understand how takealot can behave so *********ly. I bought a deal I paid for it and I should have received the full deal as a consumer it is my right. I refuse to return it and I want the item that is missing to be delivered by Friday as it is a gift for a child's 1st birthday.
We are terribly sorry that your order was incomplete upon delivery. Thank you for taking our complaints teams call this evening and allowing us to clarify a few details with you over the phone.
We have noted your concerns and this will be addressed with the relevant parties. We will contact you tomorrow with feedback and to settle this matter with you.
Regards
Takealot.com
We are terribly sorry that your order was incomplete upon delivery. Thank you for taking our complaints teams call this evening and allowing us to clarify a few details with you over the phone.
We have noted your concerns and this will be addressed with the relevant parties. We will contact you tomorrow with feedback and to settle this matter with you.
Regards
Takealot.com
