RB
Richard B

1 reviews | Active since Aug 2010

06 Apr 2016, 09:24

Item discontinued after paying for it

I have been quite impressed with takealot's service. All my purchases for the last year have been without hassle. You have been my first stop whenever I am looking for an item. However, as a loyal customer I am losing trust in takealot. This after a very impressive year of excellent service and recommending you to my friends, family and work colleagues. <br> <br> Sadly I am now quite frustrated as this is the second purchase in a row that has been cancelled after I paid for it online due to the item being available. This particular item (Canon sx710) was available on sale and there were still left after my purchase went through. Only to be told days later the item has been discontinued. How is it all of a sudden discontinued?<br> <br> When I enquired about the cancellation, I received your apology as cold and unsympathetic, quoting terms and conditions to me. When I shopped around for cameras I found a similar camera (sx410) on special at Game but opted to buy from you as it was a good deal. This experience leaves a bitter taste in my mouth.<br> <br> Sadly in future you will not be my preferred shopping destination as I cannot trust your website.<br> Please do a refund to my original payment method.<br>

0
Replies (1)
takealot.com
takealot.com's reply06 Apr 2016, 12:04
Official
Hello Ribaro,

We are truly sorry that the service received has not been up the high standard you have come to expect.

We sincerely apologise for any inconvenience caused as result of this experience. Thank you for taking Unathi's call earlier and giving us the opportunity to turn it around for you. We will be in touch again once we have further feedback.

Regards
Takealot.com