Item delivered not what I ordered.

Not impressed at all.my previous order from takealot I ordered ink cartridges thatbwas on a special,I waited almost 3weeks forndelivery,2days before deivery they informed me that theres no stock and they credited my account-wich helped nothing as I needed ink and nothing else,with no choise I has to re-order the ink,ofcourse this time the prices were almost double and I had to pay in for this,and wait another 2 weeks for delivery again-so in total waited 5weeks for 2 ink cartridges....now,yet again I placed an order,surprizingly the delivery date was about a week later wich I was pleased with,BUT,to my dissapointment I RECEIVED A SINGLE INTEX SOFA CHAIR INSTEAD OF THE QUEEN SIZE PULL OUT SOFA CHAIR FOR 2 PEOPLE TO SLEEP ON,I have tried the entire day to get in contact with an actual person from takealot but only getting "computer" links to lock a return with a few options to select of why the item needs to be returned ,auto replys and computer links are all you get,received an email that they will collect my parcel tomorrow for a "check" and "inspection" of to "if im liable for a return",as in serious,I did not even open the package as I can clearly read and see on the box that this a a single chair AND NOT A QUEEN SIZE COUCH,why should I wait and be delayed BY TAKEALOT MISTAKE,they are the ones that sended me the wrong item,yet I must wait for assistance????also no indication on the email stating when my correct item will be delivered,no appology,no update of whats next nothing,just a simple auto reply saying they will collect the item tomorrow with steps on how I am supposed to re-package it as current original package is not allowed?????this was supoosed to be a christmas present but now by the looks of it I dont even know if it will be delivered on time and even if the correct item will be send to me or will they just make like everytime before and say "oh sorry out of stock your acc has been credited,???the service is unreliable these days and customer care consists of auto replies and computer links,