Item damage, problems with exchange!!

I am a first time customer and was refered to buy from takelot by many of my friends. I am very unhappy as the delivery was delayed by 2 days and when we opened the item the wiring was faulty!<br> I logged an exchange as I wanted a new one.... I understand they have a process that needs to be followed but I thought things would honestly move faster than this as I repeatedly said to them I need it replaced ASAP!!! <br> I cant get any direct answers from customer services either.<br> The worst is I bought it as a gift for someone else...I was so embarrassed when the item didn't work and now I am furious for the delay in the exchange!!!