It is impossible to get hold of anyone at Takealot.

I am really concerned. Takealot came to fetch a fridge from me on Friday. It was a return. When I track my order it says, collection scheduled. I am very frustrated because it feels like it is humanly impossible to get hold of anyone at Takealot. The phone number just rings endlessly and the emails come back with a message saying that they don't reply to emails, I should visit the website. Please can someone call me from Takealot. ***