1 reviews | Active since Mar 2009
Issue with payment and still no feedback
It is sad that I have to resort to HP for this issue, because I am probably the biggest Takealot fan. But I have given Lizaan and Ricardo, more than enough time to get back to me.<br> <br> Yesterday afternoon I paid for a camera (and R35 for next day delivery) using my DIscovery miles, and paid the difference with my Discovery credit card. Once paid, I received the usual notification that the funds had been reserved for Takealot, but the Takealot screen gave me an error. I immediately phone Takealot and spoke to Lizaan, who assured me she would follow up with finance. This morning I checked with Discovery who said the funds were waiting for Takealot to withdraw them. I called Takealot again and told them the issue is on their side and was told they would follow up with finance. <br> <br> Eventually, at 12, I asked to speak to a manager because NO ONE had gotten back to me. Ricardo said he would follow up with finance, who had apparently emailed discovery (but didn't bother to pick up a damn phone). He told me he'd get back to me after calling Discovery, and it is now 6.30pm and I HAVE NOT HEARD ANYTHING! So much for next day delivery.<br> <br> I can't believe no one has been communicating with me!
We are sorry about the issue that occurred during the processing of your order. We also apologise for the lack of communication which resulted in frustrating you even more.
We have noted your concerns and will address the relevant parties to rectify according to the standard of service we pride ourselves on.
We will be in touch with you in the morning to confirm the status of your order and what steps we will be taking to turn this experience around for you.
Regards
Takealot.com
We are sorry about the issue that occurred during the processing of your order. We also apologise for the lack of communication which resulted in frustrating you even more.
We have noted your concerns and will address the relevant parties to rectify according to the standard of service we pride ourselves on.
We will be in touch with you in the morning to confirm the status of your order and what steps we will be taking to turn this experience around for you.
Regards
Takealot.com
We are sorry about the issue that occurred during the processing of your order. We also apologise for the lack of communication which resulted in frustrating you even more.
We have noted your concerns and will address the relevant parties to rectify according to the standard of service we pride ourselves on.
We will be in touch with you in the morning to confirm the status of your order and what steps we will be taking to turn this experience around for you.
Regards
Takealot.com
We are sorry about the issue that occurred during the processing of your order. We also apologise for the lack of communication which resulted in frustrating you even more.
We have noted your concerns and will address the relevant parties to rectify according to the standard of service we pride ourselves on.
We will be in touch with you in the morning to confirm the status of your order and what steps we will be taking to turn this experience around for you.
Regards
Takealot.com
