Is this a practical joke?

Oh let me count the ways this business is completely useless... 1) The call centre operators lie to you. Whilst trying to add a new delivery address, the system refused to verify it so I called the call centre. What a mistake. Agent told me to place the order and she would change the address afterwards. That never happened. 2) ALL OF THEM LIE TO YOU. I called again once I saw the address was not changed and then another set of agents once again said they would change the address. Surprise surprise, did not happen. 3) OR The call centre agents do not know the company policy. Apparently it is company policy to not change the delivery address after the order is placed. So either they knew this and just told me what I wanted to hear to get the sale, or they have no idea how their employer operates. 4) This is a completely non-customer friendly policy by the way. 5) They don't allow you to contact the delivery branches directly. So if the courier messes up, sorry for you, you have no way of fixing it without phoning the aforementioned AMAZING call centre agents. 6) Even if you do manage to get through the delivery branches, they are completely useless as well. Even when I asked them to get the delivery guy to call me when he arrived to deliver the package, this did not happen. 7) It is clear they don't really care about customers, and if this carries on, I don't see how their company will survive. It's such a shame as if it was run properly this would be an amazing business. But don't worry, there will be someone else to take their place pretty soon.