Is this a ****?

I ordered goods from Take-a-Lot. Order ***. I was informed that the order was being shipped. I never received any calls from the courier. Then I received an email from Tamzin J. from Take-a -Lot saying the courier could not find my location. I sent her detailed instructions of how to get to me. I still did not receive a call from any courier. I had the feeling that something was not right, so I wrote to Tamzin J. asking if it was a ****. She never responded to any of the emails. Instead I received a notification that the order was being cancelled due to the package not being delivered and that my "account" at Take-a lot was being credited. Failed Delivery MRRN-A7ZOQ-ZMNG. I do not accept this. If Take-a-Lot cannot deliver once, they also will not be delivering in future , so I cannot order from Take-a-Lot again. My bank account must be credited and I also want to paid for the time I have wasted processing this order and writing to Tamzin J. at my hourly earnings.