Is Takelot's help page a what it says it is?

I had very bad experiences with Takelot during lockdown. Takelot has a "help" option where you can fill in your details regarding a problem you want to communicate to Takelot. I filled in this form (on recommendation from Canon, because Takelot sold a printer and ink to me that is mulfunctional) and sent it to Takelot, but got no response. I tried twice hereafter to fill in the form to enquire about the situation but get cut off. In the meantime the warrenty is running out. When I looked at reviews on Takelot's website, I saw that other people had the same problem. It is clear that Takelot wants to sweep this under the carpet. I am now trying to find out by Canon if there is a way of keeping the warrenty and return the printer after lockdown. I am very disappointed with Takelot! I want to give them a minus count for not accepting responsibility.