RS
Ronnie S
1 reviews | Active since Mar 2009
20 Nov 2015, 08:18
Is Takealot selling refurbished/second hand goods?
This has now been a couple of times where I ordered something from Takealot and I can see that the package has been opened before of where the goods is damaged.<br> <br> I got a product (***) last Friday - product was damaged - logged a return.<br> This is now 5 business days later and still the product is not replaced, although I can see it is in stock with the Cape Town branch.<br> <br> Seem like so many businesses in SA think once they made it to the top they can now give bad service. Believe me, any business can fall if they continue with this bad service. This is the reason me and so many others have started ordering everything above R2000 directly from Amazon.<br> <br> <br>
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takealot.com's replyOfficial
20 Nov 2015, 09:41Hello ronstan,
It's concerning to hear that you've received parcels in an opened or damaged condition on more than one occasion. We'd appreciate the opportunity to further investigate this matter as it's definitely not our usual standard and we'd like to get any problem areas addressed ASAP. Our complaints team will be in touch with you soon to assist with your recent order and they'll make sure this is sorted out first. We'd appreciate it if you'd share any other relevant details with regards to the quality of goods you've previously received so that we can address it with the relevant parties.
Sincerely,
takealot.com
It's concerning to hear that you've received parcels in an opened or damaged condition on more than one occasion. We'd appreciate the opportunity to further investigate this matter as it's definitely not our usual standard and we'd like to get any problem areas addressed ASAP. Our complaints team will be in touch with you soon to assist with your recent order and they'll make sure this is sorted out first. We'd appreciate it if you'd share any other relevant details with regards to the quality of goods you've previously received so that we can address it with the relevant parties.
Sincerely,
takealot.com
takealot.com's reply20 Nov 2015, 09:41
Official
Hello ronstan,
It's concerning to hear that you've received parcels in an opened or damaged condition on more than one occasion. We'd appreciate the opportunity to further investigate this matter as it's definitely not our usual standard and we'd like to get any problem areas addressed ASAP. Our complaints team will be in touch with you soon to assist with your recent order and they'll make sure this is sorted out first. We'd appreciate it if you'd share any other relevant details with regards to the quality of goods you've previously received so that we can address it with the relevant parties.
Sincerely,
takealot.com
It's concerning to hear that you've received parcels in an opened or damaged condition on more than one occasion. We'd appreciate the opportunity to further investigate this matter as it's definitely not our usual standard and we'd like to get any problem areas addressed ASAP. Our complaints team will be in touch with you soon to assist with your recent order and they'll make sure this is sorted out first. We'd appreciate it if you'd share any other relevant details with regards to the quality of goods you've previously received so that we can address it with the relevant parties.
Sincerely,
takealot.com