CV
Conrad V
1 reviews | Active since Dec 2015
15 Dec 2015, 07:07
Is Takealot ***********???
I purchased goods online on Sunday 06/12/2015. I carefully checked to ensure that everything I purchased was in stock at your Johannesburg warehouse.<br> I received an SMS shortly after purchase informing me that delivery would be the next Monday before 5pm. This did not happen, <br> On Tuesday 08/12/2015 I received an \Apologies for not delivering"SMS"
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takealot.com's replyOfficial
15 Dec 2015, 08:13Hello Toast1976,
We apologise for failing to deliver your parcel to you as promised and rescheduled on multiple occasions. This is not the kind of shopping experience we aim to give our customers and we're sorry that you've had to come to Hello Peter to try and get this matter corrected. We've instructed our complaints team to liaise with the relevant courier to get clarity on why your delivery has not been completed. They'll get in touch with you once they've received feedback to clarify the delay and they'll assist in making the necessary arrangements to schedule your parcel for delivery ASAP.
This matter should have been resolved long ago and we'll endeavour to get this sorted out today still. Our team will be in touch with you shortly.
Sincerely,
takealot.com
We apologise for failing to deliver your parcel to you as promised and rescheduled on multiple occasions. This is not the kind of shopping experience we aim to give our customers and we're sorry that you've had to come to Hello Peter to try and get this matter corrected. We've instructed our complaints team to liaise with the relevant courier to get clarity on why your delivery has not been completed. They'll get in touch with you once they've received feedback to clarify the delay and they'll assist in making the necessary arrangements to schedule your parcel for delivery ASAP.
This matter should have been resolved long ago and we'll endeavour to get this sorted out today still. Our team will be in touch with you shortly.
Sincerely,
takealot.com
takealot.com's reply15 Dec 2015, 08:13
Official
Hello Toast1976,
We apologise for failing to deliver your parcel to you as promised and rescheduled on multiple occasions. This is not the kind of shopping experience we aim to give our customers and we're sorry that you've had to come to Hello Peter to try and get this matter corrected. We've instructed our complaints team to liaise with the relevant courier to get clarity on why your delivery has not been completed. They'll get in touch with you once they've received feedback to clarify the delay and they'll assist in making the necessary arrangements to schedule your parcel for delivery ASAP.
This matter should have been resolved long ago and we'll endeavour to get this sorted out today still. Our team will be in touch with you shortly.
Sincerely,
takealot.com
We apologise for failing to deliver your parcel to you as promised and rescheduled on multiple occasions. This is not the kind of shopping experience we aim to give our customers and we're sorry that you've had to come to Hello Peter to try and get this matter corrected. We've instructed our complaints team to liaise with the relevant courier to get clarity on why your delivery has not been completed. They'll get in touch with you once they've received feedback to clarify the delay and they'll assist in making the necessary arrangements to schedule your parcel for delivery ASAP.
This matter should have been resolved long ago and we'll endeavour to get this sorted out today still. Our team will be in touch with you shortly.
Sincerely,
takealot.com