Is R179 worth Takealot reputation? Pls refund my money

I bought air filter for R179 in May order no. RRN-8cce-c528 Nd received a +10cm worless sponge. They Accepted the return and later rejected it but they have the sponge. After my review on their site they deleted product from their stock but still I was never refunded. The failure to refund me has negatively affected my whole family perception and they have been regular Takealot customers.