Is my parcel missing???

Last week I placed 2 orders with [URL Removed] One order came the other did not. <br> <br> I contacted them on Tuesday and was advised that my parcel would arrive on Wednesday before 17h00. <br> Wednesday - no delivery<br> Thursday - no delivery<br> I contacted them again on Friday and I was again advised that my order would arrive before 16h00 that day.<br> Friday - no delivery<br> <br> I contacted them via Twitter on Sunday and my query seemed to have been resolved as I received an sms stating that my parcel would arrive today, 14/12/2015. Yet again NO DELIVERY today. <br> <br> I contacted takealot again and now passing the buck starts. And I had to deal with a customer service consultant who was more interested in arguing with me about my parcel's delivery than endeavouring to ascertain when my parcel will actually be delivered. <br> <br> [URL Removed] your customer service used to be excellent. It both saddens and annoys me to see how far your level of service has fallen.<br> <br> I hope that someone reverts with feedback as to where my parcel is and why no one can supply me with any info regarding its delivery. <br> From where I'm standing: all I'm getting is the run around instead of accurate information.