*****ing our money

My wife ordered a hoverboard for our little girl. Takealot debited the amount 2 times. We have been trying get hold of them for 2 days now. Eventualy we got threw to a lady who requested bank statement. Send them the bank statement and now she does not reply to our emails anymore. Please takealot phone us then. We need to sort this out. Its R2000 missing from her account wich will put us in financial issues. 4fks