*****ING DELIVERY FEES

Last week I bought an item from Takealot and when it came it didn’t work as advertised by Takealot, so I returned it to the company fully expecting the FULL AMOUNT to be credited back to me. Today I received an email stating that they are only refunding the cost of the item, I am absolutely shocked and appalled by this horrible display for customer service, if I sell something to a client and she returns it due to it not being up to standard how can I then CHARGE THE CLIENT for delivering that DAMAGE product back to me. What kind of client service is that where you charge a client to deliver the damaged product back to you, this is a lot of stupidity and ignorance for such a big company like Takealot to have I mean you guys were supposed to know better, that you can’t change a client a fee if the fault is on you side that’s just COMMONE SENCE. This behaviour is the worse I have ever seen and I RECOMMEND THAT NO ONE USE THIS ONLINE SHOPPING SITE BECAUSE THEY EVIDENTLY ROB AND ***** FROM CLIENTS. Takealot need to hire a new customer service team because they are lacking in many ways. ABSOLUTELY TERRIBLE CUSTOMER SERVICE, AND I SAY SIES TO THIS COMPANY FIR *****ING FROM CLIENTS BECAUSE THAT IS WHAT IT IS CALLED.