Inferior Quality Products on Takealot

I’m growing increasingly frustrated with Takealot due to receiving incorrect orders twice in a row. The service has been disappointing. I ordered a laptop bag which was delivered on July 8th, but it didn’t match the description or pictures, so I had to return it. After contemplating whether to order a replacement, I did so because my old laptop bag broke. The replacement was delivered on August 12th, and once again, I’m dissatisfied. The quality of the new bag is poor, and I’ve taken photos to show how subpar it is, and I can't wait to have a field day on the socials. I accepted the previous issue, but I can’t overlook this one. How can Takealot offer such poor-quality products and service to its customers?