Inferior products and pathetic customer service

Bought an electric Russwl Hobbs kettle from takealot, the description said wood and steel kettle. A few months later the so called wooden handle started peeling and I found out it was plastic not wood like advertised. I took it back 14/01/2021 till date, all they say when I contact them is they waiting on a response from the supplier. Prior to taking it back I called Russel Hobbs, they requested I take the kettle back to the store where I purchased it so that I could get another kettle. Takealot refuses to credit me instead they sent me from pillar to post. Every now and again a different consultant sends what seems like a template message to say how sorry they are and they are still waiting to hear from the supplier. If I could rate them a zero star I would. Incompetance on the highest level.