Inferior product / No customer service

I am writing to formally lodge a complaint regarding my recent purchase from Takealot, which was fulfilled by Gaby's Gear. I ordered a pair of 501 Levi Jeans on April 15th, and unfortunately, I had to return them on July 28th due to severe material deterioration. Despite wearing the jeans only 14 times to work, where I am seated throughout the day, the fabric deteriorated to a point where they became unwearable.

Upon returning the jeans, I received feedback stating that my return did not meet the return policy. However, despite my request for specific reasons behind this decision and clarification on why the jeans were not replaced, I did not receive a satisfactory response.

I find this situation unacceptable given the quality issues experienced with the product. I request a thorough review of my case and a clear explanation of why my return was rejected. Additionally, I seek a resolution to this issue, either through a replacement of the defective jeans or a refund.

Thank you for your immediate attention to this matter. I expect a prompt and satisfactory resolution. Feedback i received was that it does not meet their return policy, when i asked why specifically it was not replaced i did not get an answer. (Thank you Maropeng. K at Take a lot and Gaby's gear).