Inferior product and bad service and delivery

I bought a 2 in 1 Cordless Grass Shears, Hedge Trimmer, Electric Pruning Shears that is supp**** by mainstream market. I logged a return that was rejected on the 23rd of August. Firstly the product is Inferior, i had it for a month and used it twice. The charging connector of the device just had the soldering come off in my hands. I can no longer charge it due to poor workmanship. I paid R550 for now i must absorb the loss when it was not even my fault. To top it they said they would return it but it has been since the 23rd of August that I have not got it back. I contacted takealot support but they fed me a lie saying contacted me but could not get hold to deliver. Firstly i did not get any calls plus the office address always has someone there. I sent numerous emails but was mostly ignored. It is extremely frustrating as i must now loose money. But to that i have reduced my purchases from takealot drastically and moved to Amazon and Themu and Shein. What is sad as a consumer is that these large companies do not even care about the consumer. But in terms of business takealot business model has been making losses over the years, with such bad service they will start to loose business as Amazon gears up in Africa. Good luck takealot but from my side you have lost a customers and drove me to Amazon.