Inefficient handling of order

Ordered on Sunday at approximately 7.30pm and elected to pay a premium to have my order delivered today(naturally due to the simple fact that it is most convenient for me). <br> <br> I received neither a call,sms, nor email notifying me that the order was outside my residence.<br> <br> Towards the end of the day, an email is sent to notify me that there was no one at my residence and the delivery has failed and has been rescheduled to Tuesday before 5 pm(naturally an inconvenient day for me, hence I made the selection for Monday in the first place!).<br> <br> After 2 calls to them , an explanation of their operations is made(which I managed to cut and explain that all I wanted was my product and today), to add to the insult, a \service ticket\" was created for me.<br> <br> <br> <br> "