SZ
Saffer72 ZA

1 reviews | Active since Mar 2009

01 Feb 2016, 15:35

Inefficient and wastefull delivery

I had a few problems with an order (***) where an item was cancelled, but what really made me flip out was when the balance of the order was delivered in a ton of excess packaging. The 1 item, a book, came in a neatly fitting and appropriate package (well, it would have been appropriate had it been just the 1 item). The other item (the size of an A4 folder no more than 1cm thick) came in a separate box. It occupied perhaps 5% of the volume of the box. That's not an exaggeration. I'm serious. This is a massively wastefull. And not considerate of the environment on 2 fronts - the extra fuel wasted in transporting the parcel, as well as the disposal of all this excess packaging material.

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Replies (1)
takealot.com
takealot.com's reply01 Feb 2016, 20:36
Official
Hello shivanj,

We are sorry for any inconvenience that may have been caused due to the cancellation of the photo paper on your order. A refund has been processed and should reflect as per your bank's processes.

Thank you for bringing this to our attention around the possible wastefulness with regard to our packaging methods. Our first priority is ensuring that our customers goods reach them safely and securely.

We aim to be as efficient as possible and have forwarded your email on to our Warehouse management for further review.

Regards
Takealot.com