Incorrectly rerouted order and no feedback from Takealot/DPD Laser

Our Takealot order was incorrectly rerouted to Moorreesburg, Western Cape, despite the order being destined for a Kimberley, Northern Cape. We were not informed of this at any stage.

We contacted both DPD Laser and Takealot immediately to raise our concerns and were assured that the matter would be investigated and that we would receive feedback.

We have received no feedback whatsoever.

The tracking currently still shows our parcel in Moorreesburg, with no clear indication of when it will be redirected, when we can expect delivery, or what is being done to rectify the error.

This is extremely disappointing. We understand that mistakes can happen, but what is unacceptable is transporting a customer's parcel to the wrong province and then failing to communicate with the customer after the problem has been reported.

We have now formally requested:

* an explanation for the incorrect routing; * confirmation of who is responsible; * a clear update on the parcel's current status; * a definite delivery timeframe; and * appropriate compensation for the inconvenience caused.

We should not have to repeatedly chase a company for answers after we have already reported a problem and were specifically promised feedback.

We expect Takealot and DPD Laser to take responsibility for resolving the matter rather than passing responsibility between one another.

Order/reference details have been provided directly to the companies for investigation.

We would appreciate an urgent and substantive response.