Incorrect Shipment and Unwanted Refund of luggage tags

I am extremely unhappy with the continued failure for Takealot to resolve an issue regarding an order that I originally placed 13/01/2025. On two separate occasions, I was sent only one luggage tag instead of the three tags clearly advertised on their website as a bundle of three. Despite this being a blatant error on their part, and after having already reached out multiple times with complaints, the matter has not been addressed adequately.

In addition to this, after explicitly requesting that they send me the correct items, they issued a refund instead, which I neither requested nor wanted. This has been a significant inconvenience, and their failure to listen to my wishes and resolve the issue as requested has left me extremely frustrated. I did not want a refund—I wanted the full bundle of three tags as described on their website, and yet they chose to ignore my request, leaving me with no resolution.

I have already submitted several complaints on this matter, and despite their team's attempts to resolve it, nothing has been done to fulfill my order properly. This level of disregard for their customers is unacceptable and completely unprofessional.

I demand that Takealot send me the correct bundle of three luggage tags immediately. I expect this matter to be resolved swiftly, and I request confirmation of the shipment and the order’s rectification.