INCORRECT PRODUCTS SUPP****

On the 25th of May 2015 I wanted to place an order for the Divergent series as the soft cover books were on special for about +-R265. I put the item in the basket and the original price showed. I contacted customer care to be told they are out of stock of soft covers.<br> <br> I then ordered the hard cover books as they were also on a special of R360.<br> <br> I received my order in June, but I had received softcover books which were out of stock as per the consultant who confirmed it with her team leader and the buying department.<br> <br> On the website the softcover books I received are shown as hard cover.<br> <br> I emailed [URL Removed] on twice on the 18th of June to be informed they would confirm with their buyers. I still had no response up until yesterday, 22 June 2015.<br> <br> I contacted their customer care again yesterday only to be informed that no team leaders were available to assist me. The consultant wanted to know what I wanted and informed him I wanted either the voucher for the difference or my actual order to be delivered.<br> <br> No on has gotten back to me.<br> <br> I am extremely disappointed in this service. It makes me think twice to use [URL Removed] again.<br> <br>