CvdH
Craig van den Heuvel
1 reviews | Active since Aug 2009
17 Jul 2015, 09:12
Incorrect pricing on mobile app
This is the second time this has happened. I purchased a pampers mega pack as the advertised daily deal of R269 only to find at checkout that this has jumped to R299. App daily deals have free shipping so where is the discrepancy. Last time the call centre said that they were aware of the problem. That was more than a month ago it then took days to sort out the correct pricing for me and by then the supplier had run out of stock. Two days ago the same thing happened. So the app is still over charging customers. A clear violation of our consumer rights and the call centre does not respond. Except for an email informing me to pay or loose the deal. Br warned they are cheating consumers.
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takealot.com's replyOfficial
17 Jul 2015, 10:28Hello craigvdh32,
We're really sorry to hear about your negative experience, these types of mistakes should not be happening.
We've been unable to get a hold of you on the telephone but have sent you an email to confirm that we have adjusted the price on your order to reflect the correct amount.
We'll also address the lack of response from the call centre internally, we can understand that this must have been frustrating for you and it's not the level of service we pride ourselves in providing our customers.
Once again we're really sorry about the inconvenience.
Regards,
takealot.com
We're really sorry to hear about your negative experience, these types of mistakes should not be happening.
We've been unable to get a hold of you on the telephone but have sent you an email to confirm that we have adjusted the price on your order to reflect the correct amount.
We'll also address the lack of response from the call centre internally, we can understand that this must have been frustrating for you and it's not the level of service we pride ourselves in providing our customers.
Once again we're really sorry about the inconvenience.
Regards,
takealot.com
takealot.com's reply17 Jul 2015, 10:28
Official
Hello craigvdh32,
We're really sorry to hear about your negative experience, these types of mistakes should not be happening.
We've been unable to get a hold of you on the telephone but have sent you an email to confirm that we have adjusted the price on your order to reflect the correct amount.
We'll also address the lack of response from the call centre internally, we can understand that this must have been frustrating for you and it's not the level of service we pride ourselves in providing our customers.
Once again we're really sorry about the inconvenience.
Regards,
takealot.com
We're really sorry to hear about your negative experience, these types of mistakes should not be happening.
We've been unable to get a hold of you on the telephone but have sent you an email to confirm that we have adjusted the price on your order to reflect the correct amount.
We'll also address the lack of response from the call centre internally, we can understand that this must have been frustrating for you and it's not the level of service we pride ourselves in providing our customers.
Once again we're really sorry about the inconvenience.
Regards,
takealot.com