Incorrect Order Recieved and Terrible Service!

In all the years that I have supported takealot I have never experienced such TERRIBLE service, I cant understand how something so simple has turned into such an issue. I placed an order and recieved someone elses order, the items I received I NEVER ordered. It was like the sticker with my name and address on was stuck onto someone elses order/box. I ordered some face products and cleaning products and received a bible book and laptop bag. I have probably been on the phone 6 times in 2 days trying to explain the situation. (which is quite straightforward) I have also sent through numerous emails AND the best part is that I have sent pictures through of the incorrect items recieved (3x times to be exact) and everytime I speak to someone I am asked if I have sent pictures in. The incorrect order was ALSO collected from me yesterday and this morning I recieved a text advising that the return would be collected from me. It seems someone doesnt know whats going on there.. I've also asked if this query can be escalated and I've been bounced around, I cant find a complaints email address or escalation team anywhere. Takealot needs to review their return proces in the event where someone recieves a completely wrong order. I have been "penalised" becuase the returns process is not smooth/efficient. I have also expressed that part of my order is urgent AND there has been no matter of urgency. This is such a put off and I'm fighting for something that has been paid for, nevermind all the calls to try and get this resolved.