Incorrect Order, Forced Credit Instead of Refund & Poor Service

I am बेहद disappointed with the service I received from Takealot.

I ordered two taps but only received one when my order was delivered on Friday, 27 March. I immediately contacted the call centre (after a very long wait), and the consultant handling my call (Leam A) was unhelpful. The call was even disconnected while I was explaining the issue. Although he called back, there was no real attempt to resolve the situation or ask what I preferred as a solution.

I was later contacted by Donny S via email, who logged a return. I clearly explained that the incorrect item was sent and that this caused major inconvenience — I had to cancel a plumber I had already booked for the next day.

I specifically asked for a resolution timeframe. I NEVER requested store credit.

Despite this, I received communication saying the item is no longer available and that credit has been added to my Takealot account. This is completely unacceptable. The mistake was on their side, yet I am now being forced into a credit instead of receiving my money back.

To make matters worse, trying to contact the call centre again resulted in waiting over 15 minutes with no answer.

This entire experience has cost me time, money, and unnecessary frustration.

I want:

A FULL refund to my original payment method (not store credit) Clear communication and accountability

Very poor service overall. I expected much better.