incorrect order and poor customer service

I purchased a bulk pack of 1x3 Eurolux battery globes from takealot on 02/06/21 and went to collect the parcel the next day at their pickup point but upon opening the parcel I discover that there was only 1 globe and no invoice in the box.I immediately notified them the same day via email and received a email from a Kieran stating that I only purchased 1 globe I then send him a screenshot of my proof of payment and that the description on in shows that I purchased 1x3 bulkpack I was then mailed by Robyn L saying that she's going to escalated the matter to the right dept.This morning I send an email asking if my matter have been escalated to the right dept cause I want my other 2 globes before the dust settles but I got no response from them.Takealot customer care are pathetic cause they dont care about the customer or resolving issues.