PB
Poovendran B

1 reviews | Active since Jul 2011

05 Dec 2015, 09:37

Incorrect order and more waiting

I recently purchased an SSHD from takealot (order ***). However, the incorrect item was delivered (RRN: RRN-5564-8b3a). I've been told that there is no stock available and that I could either wait or be refunded.<br> <br> However, I am able to add the item to the cart so I don't understand why there is a wait. Moreover, if I was sent the incorrect item by mistake, how could the stock have been depleted? It's very disappointing to receive the incorrect item and then to be offered inconvenient solutions. What's going on?

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Replies (1)
takealot.com
takealot.com's reply05 Dec 2015, 14:19
Official
Hello pooven,

We're sorry for the inconvenience caused by delivering the incorrect item to you and for the disappointment caused by the SSHD stock situation. Our complaints team will liaise with the relevant product buyer and our returns department to get clarity over the availability of the item you initially ordered. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.

Kind regards,
Takealot.com