INCORRECT ORDER

I've been a loyal client and made countless purchases.

My last purchase, the incorrect package got delivered.

I informed the takealot team , and provided pictures of the incorrect package and Items

With that being done, I must still wait until Takealot do their investigations, as where they went wrong, at MY EXPENSE

NO ONE CAN GIVE A TURNAROUND TIME OR TELL ME WHEN THE PRODUCTS THAT I PURCHASED WILL BE DELIVERED, EVEN THOUGH I HAD PROVIDED PROOF THAT THE INCORRECT PACKAGE WAS DELIVERED.

I AM INCONVENIENCED, BEING HELD ACCOUNTABLE, AND MUST TAKE RESPONSIBILITY, FOR A MISTAKE ON YOUR SIDE.

YOU WEREN'T INCONVENIENCED WHEN YOU GUYS TOOK MY MONEY.

AFTER I SHOWED YOU PROOF OF THE INCORRECT PACKAGE WHY CANT THE CORRECT PACKAGE BE DELIVERED?

INSTEAD I AM BEING TREATED LIKE SOMEONE THAT IS TRYING TO COMMIT *****, AND YOU GUYS JUST WANT TO SURE I AM TELLING THE TRUTH FIRST EVEN SHOW I SHOWED YOU PROOF.

SAMANTHA IN CUSTOMER SERVICE, PROVIDES THE WORSE SERVICE, SOUNDS LIKE SHE ALSO IS BEING DISHONSTY WHEN YOU REQUEST THE MANAGERS DETAILS. SOMETHING SIMPLE LIKE AN EMAIL ADDRESS CANNOT BE PROVIDED FOR SOME REASON AND HER MANAGER ONLY COMMUNICATE WITH HER ONCE THERE IS A PROBLEM BUT SHE HAVE NO WAY OF GETTING HOLD OF HIM.

WHAT COMPANY ARE YOU RUNNING IF STAFF CANT GET HOLD OF THEIR MANAGERS? OR ARE THEY JUST TRAINED TO LIE